A mystery shopper refers to a person who anonymously evaluates and assesses the quality of products, services, or customer experiences provided by businesses. They do this by acting like a regular customer and reporting back their findings to the company. The term “mystery shopper” is often used in online conversations or discussions to talk about individuals who are employed or volunteer for this kind of work.
Examples:
1. My friend works as a mystery shopper for a popular fast-food chain. She visits different branches, orders food, and rates the customer service and cleanliness of the restaurant.
2. Some companies hire mystery shoppers to test their online shopping experience. These shoppers make purchases, observe how easy it is to navigate the website, and provide feedback on the overall buying process.
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